> ## Documentation Index
> Fetch the complete documentation index at: https://docs.devv.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Devv

### Getting Started

> [accordion] What is Devv?
>
> Devv is the world’s first platform that enables non-technical creators to
> build production-ready AI web applications using natural language.

> [accordion] Do I need coding experience to use Devv?
>
> No, Devv is designed for all. Whether you're a seasoned developer or new
> to coding, you can build your projects here effortlessly.

> [accordion] What should I read if I never use similar products before?
>
> Don't worry. We have a step-by-step tutorial for you. You can easily
> create your first project in minutes.
>
> > [card] [Step by step tutorial](https://docs.devv.ai/step-by-step-tutorial)
> >
> > Start building your first AI application with Devv.

> [accordion] What kind of projects can I build with Devv Builder?
>
> Technically, you can build all kinds of websites on Devv, from things like
> a simple landing page, to complex AI Saas application.

> [accordion] What's the different between Devv and other AI website builders?
>
> Devv focuses on building AI-powered products, instead of a fancy landing
> page. You can find a large number of integrations while building with
> Devv, from native database, to AI text/image/audio generation. You won't
> find those easy-to-use AI capabilities in other platforms.

### While Building

> [accordion] What should I do when my project gets an error?
>
> **1. First Step**
>
> Devv has built-in logic to catch errors in your project. If you see
> a `Fix it` button in your screen, just click the button and let Devv
> fix it automatically.
>
> **2. Second Step**
>
> If you encounter an error after clicking or making actions in your
> website, then most likely it's an API error. You can use [Devv
> Developer Console](https://docs.devv.ai/step-by-step-tutorial#devv-developer-console) to
> check and see what's the error, then copy error info and send it to
> Devv.
>
> **3. Third Step**
>
> You can manually [revert a
> change](https://docs.devv.ai/step-by-step-tutorial#revert-a-change). You will rarely use
> it. But when AI happens to write something totally wrong and destroy
> your existing project, the best practice is revert it manually
> instead of ask AI to fix it.

### Credits and Pricing

Visit Devv [Pricing Page](https://devv.ai/pricing) to unlock Devv Pro

> [accordion] What is credit?
>
> Credits are the currency within Devv. Only sending message to Devv costs
> your credit, 1 message costs 1 credit.

> [accordion] When will my credit expire or refresh?
>
> Credits will follow your current bill cycle, e.g. if your plan has 200
> credits/month, then in each cycle you will get 200 credits. Unused credits
> will expire after the current cycle ends.

> [accordion] What is Devv's refund policy?
>
> Our refund policy is simple. Just send an email to `support@devv.ai` if
> you believe you have been charged by mistake. We will be happy to refund
> you the full amount (not pro-rated) if none of your credits are used and
> your subscription starts within 5 days (for annual plan, it would be 1
> month). Also, we will be happy to refund prorated amount if your
> subscription starts within 5 days (for annual plan, it would be 1 month)
> and less than 20% credits is used.

> [accordion] Can I upgrade or downgrade my plan?
>
> Yes, you can upgrade or downgrade your plan at any time. Upgrades are
> effective immediately, and the cost will be prorated. Downgrades will take
> effect at the start of your next billing cycle.

> [accordion] How do I cancel my paid plan?
>
> Click your profile picture and find the `Manage Subscription` item. By
> clicking it you will be redirected to the Stripe customer portal, which
> allows you to cancel your plan there.

### Policy and Security

> [accordion] What support is available if I encounter issues?
>
> We're here to help! You can post your issue in our community, or directly
> reach out to our support team at [support@devv.ai](mailto:support@devv.ai)
> for any assistance.

> [accordion] Is my data secure with Devv?
>
> Yes, we take data security seriously. All your environment variables and
> sensitive information are encrypted and securely stored. Only you have
> access to your project's confidential data.


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